Products & Technology
The Strongest Link
Our latest round up of HME software offerings to help ensure your business can adapt to whatever the market can throw at it.
Photo © JohanH/depositphotos.com
With all the upheaval
COVID-19 has hurled
at U.S. healthcare, it’s
been reassuring to see
that HME has remained
resilient despite the
public health emergency.
Then again, this pandemic hasn’t been
providers’ first rodeo when it comes to massive,
sudden change.
Change management has become an essential
business discipline for HMEs, and a key tool that
has helped providers contend with whatever obstacles
come their way has been technology. HME
software tools — whether overall business and
billing management systems, or specialized offerings
— have helped providers deal with unforeseen
circumstances, integrate them into their business
strategies, and actually create workflows that help
them define their future. If anything, software is
providers’ strongest link.
If anything, the software providers use to
manage their businesses, process claims, interact
with patients, and share data with other healthcare
providers is constantly changing and evolving to
meet market demands. To help you stay on top of
all the latest upgrades with the various offerings,
we’ve once again conducted our annual software
survey. We have surveyed a variety of software
companies to see the new developments and
features they have added to their offerings.
This year, we’ve reviewed 19 systems across the
following categories:
- HME Management Systems
- Business Analytics
- Document Imaging/Management
- E-Prescription
- E-Commerce/Digital Marketing
- Patient Management/Compliance
So, if you’re looking to see how HME’s technology
tools can keep your business functioning
as an unbreakable chain between your patients
and your referral partners, here are the latest
updates:
HME MANAGEMENT SYSTEMS
Systems like these offer a wide range of features
ranging from billing and claims processing to
operational efficiencies and inventory management.
The broad-based software allows
providers to manage most parts of their business
in a single platform, with a particular focus on
patient services.
ATLAS Enterprise Software
ATM Holding Co., LLC
www.atlas-vue.com
(702) 425-3156
Years company has been in business: 10
Number of installed systems: 60
Type of system: A hosted, web-based/SAAS system
Technology used: Various
Recent developments: ERP stands for Enterprise Resource
Planning, and it refers to the systems and software
packages used by HME/CRT businesses to manage
day-to-day business activities, such as referral sources,
client demographics, eligibility, medical records, evaluations,
workflow, pre-authorizations including verification
of benefits, inventory management, orders, payer billing,
A/R, audit validation and accounting. ATLAS ERP brings
defined processes and information to create, store and
use the same data derived through consistent practices. It
manages all critical payer compliance as defined by each
payer’s separate criteria and manages each as a unique
custom workflow. Data integrity is assured for every task
performed through your entire organization, from financial
reports to single outstanding receivables, without
deploying error-prone manual spreadsheets. Key features
and benefits of the ATLAS system include: removal of
manual processes; manage multiple locations; transparent
analytics; sales forecasting; purchasing; chronological
transaction history; billing; seamless system; monitoring
key performance indicators (PMIs); comprehensive real
time business overview; inventory optimization ; order
tracking ; and data security.
Brightree Business Management Solution
Brightree
www.brightree.com
(888) 598-7797
Years company has been in business: 18
Number of installed systems: 2,200
Type of system: A hosted, web-based/SAAS system
Technology used: Brightree’s software is programmed
in C# and SQL.
Recent developments: Brightree has added many new
features to its business management solution to specifically
support HME’s during COVID-19 including additional
WIP states to pickup/exchange orders, infectious
condition functionality, transmission method & alerts,
added ability to track setup method, CDC COVID-19
Guidelines on printed delivery ticket, picture support
for Mobile Delivery, and COVID Analytics Dashboards
to provide additional visibility into accounts receivable,
patient attrition & staff productivity. In addition to
these features, Brightree added the following functionality:
updated ERN processing to handle payer initiated
codes, saving eligibility history indefinitely to facilitate
audit responses, patient PAR/CMN list enhancements,
ability to Mass re-assign tasks, address validation and
API updates for insurance, creating/updating PAR
tasks and posting a deposit. Brightree has added to is
resupply portfolio by acquiring SnapWorx bringing the
most comprehensive set of solutions for multi-channel
patient engagement and workflow automation for
HMEs. The combined capabilities will help drive patient
therapy adherence and increase operational efficiencies.
Brightree has also enhanced customer support by
adding additional convenient ways to request support
through Brightree Community Case Portal, phone,
email, and chat and regraded Community to make it
easier to find on-demand training videos, ask a question,
discuss an issue, or get help in our searchable
forum and content database.
CareTend
WellSky
www.wellsky.com
(855) WELLSKY
Years company has been in business: 40
Number of installed systems: Over 150 on CareTend. 1,000 combined with all other
platforms (CPR+, Fastrack, and HC360).
Type of system: A stand-alone system installed on-site; a hosted, web-based/SAAS
system. A stand-alone, fully featured back-office application that supports all HME
provider operations. Offered as a cloud-based system.
Technology used: WellSky’s CareTend solution currently uses a .Net technology
platform and Microsoft SQL database back end with new capabilities now delivered
via a modern web browser using Angular, Microservices built in .NET Core, and PostgreSQL
databases all hosted in the cloud (AWS).
Recent developments: In addition to CareTend’s business intelligence and custom
reporting tools, CareTend has evolved its inventory features to deliver new webbased
functionality. Now the application is accessible to users where, when, and how
they need it, which is especially important for in-warehouse operations support on a
PC or tablet. WellSky also recently announced WellSky Delivery Manager, a solution
that provides advanced capabilities for managing both deliveries through courier or
contracted staff, as well as shipments through third-party carriers. This capability provides
advanced route optimization and real time delivery tracking and status updates
through iOS and Android-based applications, as well as proof-of-delivery updates on
the delivery tickets within CareTend technology.
HDMS
Universal Software Solutions
www.universalss.com
(810) 653-5000
Years company has been in business: 20
Number of installed systems: 1,500
Type of system: A stand-alone system installed on-site, or a hosted, web-based/SAAS system
Technology used: Microsoft SQL and asp.net
Recent developments: Several new companions and services to HDMS came to
market this year like HDMS Connect; which offers real-time eligibility, professional
claims submission, and electronic submission of medical documentation to Medicare
for improved management of claims audit responsiveness. HDMS Database Auditing
is another new companion that allows Providers with an HDMS database to create their
own user intelligence based on activity occurring in their system. We have created a
new product called Workflow, which acts as an external jobs handler for processes that
start in HDMS and then have to tie into other services so that Providers can easily see
and manage the workload of chasing medical documentation with physicians. In addition
to providing enhanced med doc management, Workflow is set up to automate and
delegate any process that can be drawn out in a tradition workflow document. HDMS
Pharmacy heads into controlled substances, and HDMS Mobile Delivery native app has
received a clean and easy facelift so that delivery techs have an effortless work tool.
NikoHealth
NikoHealth
NikoHealth.com
(540) 850-6097
Years company has been in business: n/a
Number of installed systems: n/a
Type of system: A hosted, web-based/SAAS system, or a hosted system, but uses
special client software
Technology used: .NET
Recent developments: NikoHealth is truly an end to end solution with workflows that
make sense and built in logic to streamline many processes. It has an incredibly intuitive
and modern interface with a gentle learning curve. We have a very innovative and agile
development team that are rolling out new features and enhancements on a regular basis.
Noble*Direct v11 | Durable Medical Equipment Billing Sofware
Noble House | The Comprehensive Remedy
www.nobledirect.com
(954) 418-0828
Years company has been in business: 31
Number of installed systems: n/a
Type of system: A stand-alone system installed on-site. Noble House also partners
with Network Extrem allowing providers to host Noble*Direct in the cloud.
Technology used: C Sharp Dot Net with Microsoft SQL database manager.
Recent developments: Noble*Direct v11 has added eInvoicing to give providers the
ability to invoice their patients that have a remaining balance to be paid. Also new,
Noble Hot Lead is an API that lets providers to import data directly into Noble*Direct
in real-time. This feature was originally designed for lead companies to send patients
to DMEs. Medi-Cal Eligibility lets Noble*Direct v11 users check eligibility for Medi-Cal insured patients, and Noble*Blue-View is another new eligibility reporting tool.
Last but not least, Noble*Trax (RX Trax) helps HMEs manage their product delivery.
It allows them to manage their drivers’ routes, and receive proof of delivery (capture
signatures, take photos, time and date stamp, information secured). The data is then
seamlessly imported from the driver’s tablet directly into Noble*Direct.
SystemOne
QS/1
www.qs1.com
(866) 548-9190
Years company has been in business: 43
Number of installed systems: n/a
Type of system: A stand-alone system installed on-site; A hosted, web-based/SAAS
system; or A hosted system, but uses special client software.
Technology used: SystemOne uses Visual Basic and a proprietary database environment.
Recent developments: SystemOne, a comprehensive, budget-friendly approach to
HME, now offers a new solution for denial management through Waystar to easily track
and appeal denials – and prevent them from happening in the first place. SystemOne
can manage business from accounts receivable (AR) to point-of-sale, shipping, rentals,
sales, and more. It has a modular design; select only the functionality you need, then
add to it as your business grows. Avoid duplicate data entry, bill and post payments
electronically, batch recreate transactions, capture signatures electronically, transfer
Med B claims from QS/1 Pharmacy programs for billing, and print hospice, consignment,
and patient statements. QS/1 is part of RedSail Technologies, LLC.
TeamDME! XL
TeamDME!
teamdme.com
(888) 832-6363
Years company has been in business: 30
Number of installed systems: 360
Type of system: A stand-alone system installed on-site; a hosted, web-based/SAAS
system; or a hosted system, but uses special client software.
Technology used: Programming language - Delphi Data base Firebird SQL
Recent developments: TeamDME! XL has added simplified customer statements that
allow providers to choose the amount of data and fields that they print on statements.
Providers can create summary invoice that limit the detail or include all the details for
a claim and allow the customer to pay their bill online. The company has also added
customizable fields in all sections of TeamDME! XL and the ability to create custom
shipping labels. In addition, TeamDME! has an integrated solution with CMB Solutions
offering a turn-key solution for patient engagement for all HME product lines, compliance,
replenishment, reminders, adherence, and readmission risk management.
TIMS Software
Computers Unlimited
www.TIMSsoftware.com/Medical
(406) 255-9500
Years company has been in business: 42
Number of installed systems: n/a
Type of system: A stand-alone system that can be hosted/cloud-based or traditional
on-site.
Technology used: TIMS Software uses .NET and SQL.
Recent developments: TIMS is business management software for HME/DME providers,
with cloud-hosted or on-site options. Our total revenue cycle management solution
offers compliance-centric, revenue-qualifying patient intake workflows with high visibility
payer, rules-based supporting document and payer authorization requirements. TIMS
optimizes revenue opportunities by streamlining and automating denial processing and
collections activities. Our innovative Medical Collections Worklist considers payer payment
behavior, and timely filing requirements. TIMS also brings choices for each patient
order with low-contact mobile delivery to the patient’s home, curbside pickup at your
retail location, or integrated shipping options with all major carriers. Additionally, TIMS
offers comprehensive warehouse and inventory management, KPI analysis with integrated
business intelligence, and more. Developed by Computers Unlimited, TIMS backs its
users with US-based support, available 24 hours a day. And even better, TIMS is also a
customizable solution, designed to fit your specific business needs.
BUSINESS ANALYTICS
These systems are focused on helping providers look at their business
data and draw meaningful conclusions they can put to a strategic end.
Edge Platform for HME and Infusion
PlayMaker Health
playmakerhealth.com/data-driven-growth-platform/
(866) 930-6847
Years company has been in business: 12
Number of installed systems: 300+
Type of system: A hosted, web-based/SAAS system and a mobile CRM app
Technology used: Custom
Recent developments: Edge Sales Management Performance Dashboards allow
HME and Infusion sales leaders to analyze real-time sale performance metrics and
enhance referral source targeting capabilities with drag and drop dashboards and
automated reports to accelerate revenue and accurately forecast.
Prochant Analytics
Prochant Inc.
www.prochant.com
(888) 349-9015
Years company has been in business: 21
Number of installed systems: n/a
Type of system: A hosted, web-based/SAAS system
Technology used: It is built on top of .Net, and SQL Server Database using C#
Recent developments: Prochant Analytics is a business intelligence platform from
Prochant, an HME and pharmacy reimbursement firm headquartered in Charlotte, North
Carolina. This tool offers providers daily insights into the operational health of their business,
presenting data using industry-standard key performance indicators for revenue
cycle management. Specifically, Prochant Analytics includes historical trending and
benchmarks, as well as the ability to drill down fully into the underlying data. Providers
are also alerted to potential issues regarding payer concerns and internal roadblocks.
DOCUMENT IMAGING/MANAGEMENT
Documentation programs have become increasingly important to HME providers
as CMS continues to expand its Medicare claims auditing. These systems allow
clients to efficiently digitize and manage their claims documentation.
ContentCenter, CommandCenter, RemitCenter, SignCenter
Medforce Technologies Inc.
www.medforcetech.com
(845) 426-0459
Years company has been in business: 20
Number of installed systems: n/a
Type of system: A hosted, web-based/SAAS system, or a hosted system, but uses
special client software
Technology used: Medforce supports both Firebird and Microsoft SQL databases.
Recent developments: Medforce is actively enhancing our web-client with additional
features that complement our Windows software, providing browser users additional
functionality. ZipMit, our complete esMD tool is about to receive a complete
overhall providing enhanced capabilities.
E-PRESCRIPTION
E-prescription services allow physicians and other medical practictioners
to secure send prescriptions and other patient information to other healthcare
providers, including HME providers. The delivery systems can operate
as a stand-alone service or integrate into other medical record systems.
DMEevalumate.com
A/R Retrieval
www.dmeevalumate.com
(800) 986-9368
Years company has been in business: 14
Number of installed systems: 10,000s
Type of system: A hosted, web-based/SAAS system
Technology used: n/a
Recent developments: For almost a decade, DMEevalumate.com has been used by
physicians and other practitioners during face-to-face evaluations to produce Medicare
compliant Orders and Face to Face evaluations. DMEevalumate.com is an algorithmic
program that compares a physician’s answers during a face-to-face evaluation
to Medicare’s coverage criteria. The program identifies what DME equipment, if any, a
patient qualifies for, and generates accurate paperwork documenting medical necessity
in the format Medicare requires. Physicians can perform evaluations for power
mobility, respiratory, manual wheelchairs, hospital beds, support surfaces, commodes,
walkers, canes, etc. The Prior Authorization Demonstration Project, audits and reimbursement
cuts have made it critical for DME companies to receive the correct paperwork
from physicians the first time. DMEevalumate.com has bridged the gap between
the two entities and has a 99.9 percent Prior Authorization success rate for PMDs.
DMEhub
DMEhub
dmehub.com
(877) 461-9706
Years company has been in business: n/a
Number of installed systems: n/a
Type of system: A hosted, web-based/SAAS system
Technology used: PHP, MySQL
Recent developments: 2020 Updates:
In-app messaging
Updated order summary data
COVID-19 PHE updates
Provide CMN upfront on oxygen orders
Approval of Cerner App Gallery submission
Addition of home sleep testing
Bi-level PAP product ordering redesign
Added more order statuses
Branch routing by delivery zip code
E-COMMERCE/DIGITAL MARKETING
Digital marketing services are becoming an increasingly crucial focus area
for HME providers looking to grow their retail sales, particularly with stiff
competition from online retailers. These systems make it easier for clients
to bring their products to a wider market through digital campaigns and
websites tailored to customer needs.
HME Webstore Marketplace
Health Mobius LLC
healthmobius.com
(630) 325-5150
Years company has been in business: 11
Number of installed systems: n/a
Type of system: E-commerce Marketplace that connects to existing provider website
Technology used: Managed Webstore uses a proprietary program and includes
back office integration
Recent developments: The latest Health Mobius Webstore update allows Pharmacy
and HME/DME providers to better compete with Amazon & online retailers in direct-to-consumer retail sales by easily connecting an e-commerce marketplace to any
provider’s existing website. Online shopping has exploded because of COVID-19. It
is no longer acceptable to just have an online catalog where a patient cannot complete
an online purchase. Our Fully Managed Webstore provides access to a virtual
warehouse of over 40,000 SKU’s from over 300 manufacturers. The fully managed
system has no set up fees and costs $99 per month. Providers select the brands and
products you want to offer to customers. Health Mobius provides the setup, hosting,
product catalog management, and customer service with live chat. In addition,
the company provides the back office and financial reporting to submit PO and pay
vendor invoices as well as sales tax reporting.
PATIENT MANAGEMENT/COMPLIANCE
These systems allow providers to acquire data from medical devices and
use it to inform treatment decisions for their patients. Patient management
platforms usually include audit systems to ensure that providers are
meeting compliance standards.
ePatientLink
CMB Solutions, Inc.
www.cmbsolutionsinc.com
(888) 959-6785
Years company has been in business: 12
Number of installed systems: n/a
Type of system: A hosted, web-based/SAAS system
Technology used: Microsoft C#.Net and 2016 SQL Server database running on AWS
Cloud Platform
Recent developments: CMB Solutions continues to integrate our patient engagement
solution with Accounting platforms that enables us to push and pull data so not
to need human involvement. This improves accuracy and data movement. CMB as
an Omni-Channel platform continues to improve the analytics and reporting along
with developing new programs to increase patient retention, compliance and their
health through patient education. Our proactive contact with patients keeps them
using the items correctly and having all the items needed for the replenishment for
their disease state. Improved patient education and compliance leads to increased
revenue and ROI. CMB continues to add services for credit card payments, insurance
eligibility checks, Script and CMN renewal and telehealth visits.
This article originally appeared in the Nov/Dec 2020 issue of HME Business.