HME's Emerging COVID-19 Protocols

Emerging COVID-19 Protocols in HMEStandard protocols and best practices for dealing with COVID-19 are starting to emerge across the HME industry, according to in-depth interviews with a wide spectrum of providers.

Ty Bello, RCC president and founder of HME sales and management consulting firm Team@Work, interviewed 22 HME providers of varying care categories and business models to uncover common responses to COVID-19 being implemented across the industry.

Bello then joined the HMEB Podcast to discuss his qualitative survey. His research covered emerging COVID-19 protocols for all aspects of HME: sales; engaging with patients at the business and in the home; telehealth; deliveries; working with referral providers; and operations.

This Viewpoint will provide the answers to:

  • Who’s open and what are some of the best practices and protocols for selling during this era of COVID-19?
  • What’s happening at providers’ physical locations to manage infection?
  • How is telehealth, telework and remote service playing into this?
  • What’s being done by the delivery techs, the RTS and the people who actually have to get out there and meet with the patients at their homes?

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